Privacy Policy

PB Healthcare Services Private Limited, a company incorporated under the provisions of the Companies Act, 2013 together with its subsidiaries and network hospitals (referred to as “we”, “us”, “our”, “PB Health”) is the author and publisher of the internet resource on the World Wide Web as well as other software and applications provided by PB Health.

We are committed to protecting your personal information and your right to privacy. When you visit our portal and fill up any forms, you place your trust in us by sharing your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, you are requested to discontinue use of the website and services immediately.

This Privacy Policy applies to all information collected through this website and/or any related services, sales, marketing, or events (we refer to them collectively in this policy as “Sites”). PB Health is subject to and must comply with all the applicable privacy laws and regulations of India including but not limited to the Information Technology Act, 2000 and rules made thereunder, the Digital Personal Data Protection Act, 2023, and other applicable laws, as amended from time to time. To the extent applicable, principles of the General Data Protection Regulation may also be followed.

What information do we collect?

How do we use your personal information?

We process your personal information for these purposes in reliance on our legitimate business interests to run our healthcare facilities (“Business Purposes”), to fulfil a contract with you (“Contractual”), with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive to:

• Fulfil and manage your appointments/ requests, including provision of healthcare services.
• Contact you regarding your use of our services, including service-related communications, reminders and updates.
• Request feedback and improve service quality.
• Use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our services and to evaluate and improve our business and your experience.
• Comply with applicable legal, regulatory, and statutory obligations, including medical record maintenance requirements.

When do we share personal data?

We may process or share data based on the following legal basis:

• Consent: By using the Sites, you acknowledge and accept the Privacy Policy of PB Health and provide your consent for collection and processing of your personal data in accordance with this Privacy Policy, subject to applicable laws. By using the Sites, you have consented to the Terms of Use and other applicable policies (where and when applicable) of PB Health.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. We may share your data with any third party to achieve our legitimate business interest. This information is aggregated data only (such as statistics) and contains no personally identifiable information whatsoever.
• Performance of a contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
• Legal Obligations: We may disclose your information where required to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activity, or as evidence in litigation in which we are involved.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

How do we secure personal data?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that no system is completely secure, and we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access this from within a secure environment.

How long do we keep your personal data for?

We will only retain your personal information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law, including applicable medical and healthcare record retention requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, where data is stored in backup archives), we will securely store and isolate it until deletion is possible.

Your rights in relation to personal data

Subject to applicable laws (including the DPDP Act), you may have the following rights:

• To request access to your personal information.
• To request rectification or erasure of your personal data.
• To restrict the processing of your personal information.
• To withdraw consent at any time, subject to legal or contractual restrictions. However, this will not affect the lawfulness of the processing done before the withdrawal of your consent.
• If you are concerned about an alleged breach of privacy law or wish to raise a complaint, you may contact us at the details provided below. You may also approach the relevant statutory authority as per applicable law.

Cookies and Similar technologies:

Most web browsers are set to accept cookies by default. You can modify your browser settings to remove or reject cookies. However, this may affect certain features of the Site.

PB Health may allow authorised third parties to place cookies for analytics or service optimization. PB Health does not store personally identifiable information in cookies. PB Health shall not be responsible for the privacy practices or content of third-party websites, and users are advised to review the privacy policies of such third-party websites before interacting with them.

Further, the Site may include social media features, such as Facebook, X (formerly Twitter), YouTube, Instagram and LinkedIn buttons (“Features”). These Features may collect your IP address and may set a cookie to enable the Feature to function properly. Such Features may also track your interaction with the Site in accordance with their respective privacy policies. Your interactions with these Features are governed by the respective privacy policies/statements of the companies providing them, and PB Health shall not be responsible for any data collection, processing, or practices undertaken by such third parties.

How to contact us?

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at info@pbhealth.com.

PB Health reserves the right to update this Privacy Policy from time to time. The updated version shall be made available on the website and shall become effective upon publication. Continued use of the Site shall constitute acceptance of the updated Privacy Policy.